Customer Reviews and Testimonials

What do our customers think about us?   Here are a few customers thoughts and experience with buying from

You are wonderful! This is simply the best service I've ever gotten on any online purchase I have made... and I have made quite a few!....I'm just blown away by your excellent customer service, I really do appreciate it and wish more businesses/people were like you! Thanks!


Dear Dustin (GreatVacs),
I am an extremely happy customer regarding YOU, your company, your great after-sales customer service, and the Tri-Star vacuum cleaner.  It has been pleasure to receive the same courtesy extended after my purchase as I received prior to it.

After 2 months of use, the vacuum cleaner has been everything you promised.  Additionally, not only did I promptly receive the product, but the service after sales was the best.  Without hesitation, I recommend you to anyone and everyone.  Because of this, you may refer any prospective customer to me, and I will be glad to give a personal recommendation.

It has been refreshing to have done business with such an honest and honorable business person with high integrity.


Brent Ross

What a wonderful vacuum.
I can't decide which I appreciate more -- my new Kirby, or your company's excellent customer service.

I'll be recommending you to my friends and family.
- Ruth

Just got my vacuum - and I HAD to say thank you!!! I have 3 kids, 1 dog, and 6 cats - I live on a 12 acre farm and my house is ALWAYS the hangout for kids, family and friends. I have gone through SO many vacuums that I could start a vacuum graveyard! When I tried the Kirby for the first time (I remember my grandmothers used to suck the earth's core right up into the bag) I KNEW i'd found the right vacuum for me.



Received the vacuum Saturday,and I am more than pleased with it. It is exactly as advertised,it works beautifully, and looks just as good as brand new. I will gladly give this 5-STARS. I will certainly be doing more business with you in the future...... Thank you very much for such a nice machine.

LARRY - Florida

If you are contemplating the purchase of a new, replacement or spare vacuum cleaner. Buy a Kirby and MAKE DARN CERTAIN you buy it from Dustin at Great Vacs. My wife and I have the $200 rule when buying. Anything purchase well over $200 - I do the research - AND THROUGOUGLY. After owning a Kirby Vacuum for over 20 years (and still running like new), we recently bought a pre-owned Kirby from Dustin for the second floor of our home. Glad we did and did it with Dustin. He located a pre-owned Kirby Ultimate G in LIKE-NEW CONDITION, for literally A FRACTION OF THE NEW PRICE. His response time, shipping and follow-up is impeccable - Dustin is a consummate professional. If we ever have to replace either Kirby vac (doubtful, they last a lifetime), we’ll buy through Great Vacs.

Bob G. - Chicago, IL

“Paid on Tuesday, Got on Wednesday…how cool is that? Great Communication, Great Help! Thanks” - Sabrina
“ Don’t buy a vacuum from anyone else!!! I already made this mistake once “ - Sara
“Truly Terrific Vacuum, Fast Shipping, Wonderful Follow-up – Great Seller “ - Gene
“This is the best store that I have ever bought from” – The SLR Store
“ Dustin was wonderful in helping me purchase the BEST vacuum for me” – Amy
“ Great Item and the customer service was awesome!” – Chris
“Quick Delivery in 2 days – good communication – will buy from again” – Anne
“ Best money ever spent! Truth in advertising with this vendor” – Denise
“ Small problem with vacuum that the staff helped with promptly ! I love it! “ – TJ
“ We love our Kirby! FAST shipping and GREAT Customer Service! BUY HERE! 5 * ”- Jacqueline